Heaps of PCs - Terms & Conditions   Sale Items: all new items are sold with Manufacturers Warranty (12 Months standard). Heaps of PCs takes responsibility for the warranty – return and replacement are handled by Heaps of PCs from the shop. All Systems and large peripherals include 30 days personal support. 2nd user items carry a 90 day guarantee unless otherwise stated. Repairs/Service: charged per half-hour – duration of job is dependent on work required and cannot be guaranteed – once started, we aim to complete any job within 48 hours (excluding time taken to obtain spare parts) Standard – Subject to waiting list – started within 10 working days (after which booking will only be accepted with express agreement from the customer) Premium – Next available work slot (after completion of work already started) – started within 1 working day Emergency – Other work will be stopped to enable this – started same day/within 1 hour Visits: charged per half-hour Standard – as Repairs/Service Premium – as Repairs/Service Emergency – as Repairs/Service No Fix No Fee Policy - Diagnostics cost £20 and are only payable in the event that you choose not to have the repair Minimun charge applies for all repairs - PCs £30, Laptops £60. If the repair can be done within this price - IT WILL BE DONE WITHOUT FURTHER CONSULTATION. If we are unable to provide a solution there will be NO CHARGE Internet Service Provision: as per the terms and conditions of the ISP Contract, personal telephone/email support provided by Heaps of PCs from the shop (i.e. face to face support & local rate calls). We aim to resolve issues within 48 hours (excluding those caused by other agencies e.g. BT). Non-Collection or payment of completed jobs - If an item is not collected and paid for within three months of us notifying you of its satisfactory completion, such item will become our property and will be sold to recover the cost of the repair carried out. All customer data will be wiped securely from the item, and any monies made in excess of the cost of the original repair will be returned to the customer. Internet Café: the internet facilities shall not be used for the purposes of pornography, aggression, bullying or any form of criminal activity. Returns: refunds will only be given on FAULTY goods.  We reserve the right to test faulty goods before issuing a refund.  We will endeavour to test the goods within 48 hours (although this may not always be possible) and the customer is welcome to be present at the test.  If a product is found to be unsuitable by the client, an exchange or credit will be offered. Exchanges and credits are subject to the goods being returned in saleable condition (including undamaged packaging, driver disk, cables etc.). Opened items may be exchanged at the Manager’s discretion.   NOTE: Minimum repair charges apply except for NO FIX NO FEE – PCs £30, Laptops £60 Other Terms and Conditions: ADSL Broadband Terms and conditions (including fair usage policy) Wireless Broadband Terms and conditions (including fair usage policy)